Essential Skills for Administrative Support Professionals

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  Curs on-line
  6 ore
Predare in limba: Engleza
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Structura cursului

Administrative Professionals: Representing Your Boss

  • identify the skills and personal qualities necessary for success as an administrative support professional

 

  • match strategies for meeting the needs of your boss to examples of how to implement them

 

  • recognize examples of ways to convey a confident and authoritative impression when representing your boss

 

  • use the steps to communicate a decision for your boss, in a given scenario

 

 

 

Administrative Professionals: Common Administrative Support Tasks

  • use the alphabetic, numeric, and alphanumeric classification systems to sort given records

 

  • recognize how to plan a business trip

 

  • identify the main considerations for international travel

 

  • recognize how to plan and schedule meetings

 

  • identify steps to take when recording meetings

 

 

 

Administrative Professionals: Maximizing Your Relationship with Your Boss

  • recognize the necessary elements for building and maintaining a positive partnership with your boss

 

  • recognize appropriate responses for dealing with a boss who is exhibiting a particular management style

 

  • use assertive techniques to successfully handle a confrontation with your boss

 

 

 

Administrative Professionals: Interacting with Others

  • recognize how to be a supportive colleague and member of your boss's team

 

  • recognize how to effectively ask for help from your coworkers

 

  • use constructive techniques to deal with criticism

 

 

 

Administrative Professionals: Putting Your Best Foot Forward

  • recognize how to build credibility and maintain authenticity to project a positive, professional image

 

  • take actions to counteract a negative work environment

 

  • recognize examples of tactics that reflect the guidelines for practicing positive office politics

 

 

 

Essential Skills for Administrative Support Professionals Simulation

  • working effectively to meet your boss's needs.

 

  • executing common administrative support tasks.

 

  • maintaining an effective relationship with your boss.

 

  • putting your best foot forward.

 

 

 

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