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Cursuri Customer Service

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40 EURO
10 EURO
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Studentie.ro: 75%
 

Customer Advocacy

Customer advocacy is an approach to customer management that seeks to generate exceptional value for customers by focusing on their success. At a time when customers have more power than ever,...

 
 
Curs on-line   Curs on-line Durata   3 ore Detalii »
40 EURO
10 EURO
Reducere prin
Studentie.ro: 75%
 

Customer Focus

Understanding your customers' expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly...

 
 
Curs on-line   Curs on-line Durata   3 ore Detalii »
67 EURO
10 EURO
Reducere prin
Studentie.ro: 85%
 

Customer Service Fundamentals

Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic...

 
 
Curs on-line   Curs on-line Durata   6 ore Detalii »
40 EURO
10 EURO
Reducere prin
Studentie.ro: 75%
 

Customer Service Representative, Process

Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of...

 
 
Curs on-line   Curs on-line Durata   12 ore Detalii »
40 EURO
10 EURO
Reducere prin
Studentie.ro: 75%
 

Customer Service Representative, Skills

Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of...

 
 
Curs on-line   Curs on-line Durata   12 ore Detalii »
40 EURO
10 EURO
Reducere prin
Studentie.ro: 75%
 

Customer Service Representative, Professionalism

It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing...

 
 
Curs on-line   Curs on-line Durata   10 ore Detalii »
40 EURO
10 EURO
Reducere prin
Studentie.ro: 75%
 

ITILĀ® 2011 Edition Overview

Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today's competitive environment. But how do you balance the growing need for...

 
 
Curs on-line   Curs on-line Durata   6 ore Detalii »
67 EURO
10 EURO
Reducere prin
Studentie.ro: 85%
 

IT Infrastructure Library (ITILĀ®) 2011 Edition Foundation Syllabus

Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL®) can...

 
 
Curs on-line   Curs on-line Durata   20 ore Detalii »
67 EURO
10 EURO
Reducere prin
Studentie.ro: 85%
 

Inbound Call Center Management

This Business Impact explores how a call center can play a vital role in the financial success of a company, generating revenue to sustain itself and drive future business.

 
 
Curs on-line   Curs on-line Detalii »
40 EURO
10 EURO
Reducere prin
Studentie.ro: 75%
 

Frontline Call Center Skills

As the front line in customer contact, call centers rely on proper documentation to track and resolve customer-related issues. This Business Impact explores the five stages of the call-center...

 
 
Curs on-line   Curs on-line Detalii »
 
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