Customer Advocacy

40 EURO
10 EURO
+ TVA
Reducere prin Studentie.ro 75%
  Curs on-line
  3 ore
Predare in limba: Engleza
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Structura cursului

Customer Advocacy: Communicating to Build Trusting Customer Relationships

  • describe the benefits of being able to use a customer advocacy approach

 

  • identify accurate statements about trust in customer relationships

 

  • recognize steps in finding out what customers value

 

  • recognize how to address customer complaints in a way that helps build trust

 

  • address a customer complaint in a way that helps build trust

 

 

 

Customer Advocacy: Enhancing the Customer Experience

  • create a customer experience map for a given scenario

 

  • recognize how to create the conditions for exceeding customer expectations

 

  • recognize techniques for creating an emotional connection with your customers

 

  • use techniques for creating an emotional connection with customers

 

 

 

Customer Advocacy: Supporting Customer Advocacy

  • assess how well the guidelines for communicating the customer advocacy approach to employees have been followed in a given scenario

 

  • determine whether the guidelines for supporting customer advocacy efforts have been followed in a given scenario

 

  • recognize ways to motivate employees in their efforts at customer advocacy

 

  • recognize guidelines for measuring customer advocacy efforts

 

 

 

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