Frontline Call Center Skills

40 EURO
10 EURO
+ TVA
Reducere prin Studentie.ro 75%
  Curs on-line
Predare in limba: Engleza
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Structura cursului

The Importance of Call Tracking and Ticketing

 

Creating an Effective On-hold Message

 

Aligning Agent Behaviors with Caller Types

 

Determining Proper Expectation-management Techniques

 

Training Methods for CSRs in the Customer Contact Industry

 

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