Cauta cursuri
Vezi toate categoriile

ITIL® 2011 Edition Overview

40 EURO
10 EURO
+ TVA
Reducere prin Studentie.ro 75%
  Curs on-line
  6 ore
Predare in limba: Engleza
Cumpara
Structura cursului

ITIL® 2011 Edition Overview: Creating a Service Culture

  • recognize the characteristics of ITIL®

 

  • identify the reasons why ITIL® is successful

 

  • explain how ITIL® originated

 

  • identify the goals of ITIL®

 

  • recognize common perception of IT functions within an organization

 

  • explain how ITIL® can help overcome misconceptions about IT functions

 

  • recognize what comprises a service culture

 

  • recognize the key methods in achieving a shift to a service culture

 

  • identify the things you need to do before starting ITIL® implementation

 

  • recognize key considerations for a successful ITIL® implementation

 

  • choose the appropriate way to create a service culture in a given situation

 

 

 

ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework

  • identify the five ITIL® Service Life Cycle stages

 

  • recognize the characteristics of the functions and processes across the Service Life Cycle

 

  • recognize the purpose of the Service Strategy stage

 

  • identify the key processes in the Service Strategy stage

 

  • recognize the goals of the Service Design stage

 

  • recognize key processes in the Service Design stage

 

  • recognize the purpose of the Service Transition stage

 

  • recognize key processes in the Service Transition stage

 

  • recognize the scope and value of the Service Operation stage

 

  • identify the functions of the processes within the Service Operation stage

 

  • identify the value of the Continual Service Improvement stage

 

  • recognize the functions of the key processes in the CSI stage

 

  • choose the right service process for a given situation

 

 

 

ITIL® 2011 Edition Overview: Certification and Benefits

  • recognize the goals of the ITIL® Foundation certificate

 

  • identify the purpose and vision of the ITIL® Qualification Scheme

 

  • identify the modules of the Service Life Cycle series

 

  • recognize the requirements for the Service Life Cycle series exams

 

  • recognize the focus and objectives of the Service Capability series

 

  • identify the objectives of the Managing Across the Life Cycle series

 

  • recognize the requirements for the Managing Across the Life Cycle Intermediate exam

 

  • recognize the requirements for the ITIL® Expert level certification

 

  • recognize the objectives of the ITIL® Master level certification

 

  • recognize the personal benefits of an ITIL® certification

 

  • identify benefits of ITIL® certification to an organization

 

  • choose the appropriate level of ITIL® certification needed in a given scenario

 

 

 

Cumpara