Difficult Conversations

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  3 ore
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Preparing for a Difficult Conversation
PMI/PDU: 1

Having a Difficult Conversation
PMI/PDU: 1

Handling Difficult Conversations Effectively
PMI/PDU: 1

Structura cursului

Preparing for a Difficult Conversation

  • identify the guidelines to follow to determine when to have a difficult conversation

 

  • recognize examples of the steps to take to change your negative internal monologue to a constructive one

 

  • recognize the stages for preparing for a difficult conversation that have been followed in a given scenario

 

  • identify the statements or actions made by a manager that indicate the right frame of mind during a difficult conversation

 

  • identify the appropriate mind-set to have when approaching a conversation

 

 

 

Having a Difficult Conversation

  • sequence the steps needed to create progress in a difficult conversation

 

  • recognize characteristics of the appropriate communication style for difficult conversations

 

  • recognize examples of invitations to dialogue using strength-focused communication

 

  • recognize the guidelines to follow to come to a mutual understanding of the situation that have been followed in a given scenario

 

  • make progress in a difficult conversation under a given scenario

 

 

 

Handling Difficult Conversations Effectively

  • recognize examples of challenges you may encounter in a difficult conversation

 

  • match challenges you may encounter in difficult conversations to the strategies for dealing with them

 

  • determine which guidelines for reframing a difficult conversation have been followed appropriately in a given scenario

 

  • match ways of creating validation to examples

 

  • recognize examples of the steps to take to handle criticism in a difficult conversation

 

  • handle a difficult conversation

 

 

 

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