Essentials of Facilitating

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Using Facilitation Skills as a Manager

  • determine the most appropriate role – facilitator, manager, or leader – for a given situation


  • take steps to intervene appropriately to help others work more effectively in a given scenario


  • use questions to help engage others in their work in a given scenario




Facilitating Collaborative Processes

  • describe the principles of facilitation


  • recognize how to conduct a collaborative visioning session


  • recognize how to facilitate collaborative decision making


  • take steps to facilitate consensus during a decision making session in a given scenario




Challenges of Facilitating

  • identify ways to help prevent behaviors that may impede work progress


  • respond to an objection during a work discussion


  • recognize how to facilitate a conflict resolution discussion


  • encourage a productive conflict discussion