Managing Problem Performance

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  Curs on-line
  4 ore
Predare in limba: Engleza
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Recognizing and Diagnosing Problem Performance
Credit NASBA: 1

First Steps for Turning Around a Performance Problem
Credit NASBA: 1

Using Progressive Discipline to Correct Problem Performance
Credit NASBA: 1

Preventing Problem Performance
Credit NASBA: 1

Structura cursului

Recognizing and Diagnosing Problem Performance

  • recognize true performance problems

 

  • recognize good questioning techniques for determining the nature of problems

 

  • recognize the implications of the scope, frequency, and impact of a given performance problem

 

  • evaluate the performance of a causal diagnosis

 

 

 

First Steps for Turning Around a Performance Problem

  • choose an appropriate level of intervention for problem performance

 

  • sequence examples of steps for communicating with employees about their problem performance

 

  • communicate with employees about their problem performance

 

  • match problem situations to appropriate fast fixes

 

  • determine appropriate actions for resolving problem performance

 

 

 

Using Progressive Discipline to Correct Problem Performance

  • determine whether or not a situation warrants progressive disciplinary action

 

  • present a verbal warning to an employee

 

  • evaluate the effectiveness of a final written warning

 

 

 

Preventing Problem Performance

  • describe how strong performance management helps to prevent performance problems

 

  • recognize performance planning interactions that are collaborative and motivating

 

  • analyze a supervisor's approach to monitoring

 

  • recognize good practices for communicating feedback in a given interaction

 

 

 

Underperforming Employee – Now What?

 

Managing Performance

 

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