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Course 6293A : Troubleshooting and Supporting Windows 7 in the Enterprise

390 EURO
351 EURO
Reducere prin 10%
  Curs cu prezenta
  24 ore
Predare in limba: Romana
Date incepere curs: 08 Mai 2013
Diploma de participare: DA
Examen certificare inclus: NU
Reducere :
• 20% pentru grup de 5 si mai multe persoane

This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.
This course helps candidates prepare for Exam 70-685, the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential.


By the course’s end, students will have been exposed to the process of establishing and using a troubleshooting methodology, and the EDST job role and responsibilities. Additionally, students will be exposed to various troubleshooting tools and techniques that enable them to address the following Windows 7 issues in an enterprise network environment:

•Group Policy
•Hardware and device driver
•Network connectivity
•Remote connectivity
•User profile and logon

Obiective invatare / Abilitati dobandite
After completing this course, students will be able to:


  • Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
  • Troubleshoot startup issues on a Windows 7 computer.
  • Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
  • Troubleshoot hardware device, device driver, and performance issues.
  • Troubleshoot network connectivity issues.
  • Troubleshoot remote connectivity issues.
  • Troubleshoot logon and resource access issues.
  • Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.
  • Troubleshoot operating system and applications issues.



Marian Pandilica

Marian Pandilica este trainer de peste 12 ani in cadrul Centrului de Training Pro Management, timp in care a instruit peste 3000 de administratori de retea si ingineri de sistem pe produse Windows Server. Este certificat pentru sustinerea cursurilor de Network Infrastructure, Active Directory, Security and Internet Services, System Server Management and Maintaining, Collaboration & Messaging, Database Administration, Project Server si Client, SharePoint si Cloud Infrastructure Public and Private. Marian isi foloseste expertiza sa tehnica si experienta profesionala pe care le combina cu pasiunea de a transmite cursantilor sai cunostintele si abilitatile practice de care acestia au nevoie pentru a sti cum sa aplice toate acestea in infrastructurile reale, pentru a face fata cu succes responsabilitatilor unui IT Professional de top in companiile unde activeaza. A promovat peste 26 de examene Microsoft si detine urmatoarele certificari: - Microsoft Certified Learning Consultant - Microsoft Certified Trainer din 2001 - 2012 - MCTS Desktop & Server Virtualization Technology - MCITP Virtualization Administrator - Microsoft Certified Solution Associate, - MCTS AD, NI, AS, MCITP Server & Enterprise Administrator WinServer 2008 R2 - MCSA/MCSE Security & Messaging Win Server 2000/2003 - MCTS Vista/ Windows 7/ Exchange 2007/2010 - Certiport IC3 Authorized Instructor: Computing Fundamentals, Key Applications, Living Online Promotor al celor mai noi tehnologii Private si Public Cloud (Office 365, Windows 7, Windows Server 2003 R2, Windows Server 2008R2, SBS 2003 si 2008, Exchange Server 2007/2010, SharePoint 2007/2010, System Center Configuration Manager, Virtual Machine Manager si Operation Manager), Marian este nelipsit de la sesiunile internationale “train the trainer” fiind permanent la zi cu tot ce este nou in IT&C. O latura importanta a activitatii sale este publicarea de articole si webcast-uri pentru produsele noi lansate de Microsoft, fiind recunoscut ca un reputat specialist si un excelent speaker. Alaturi de Microsoft Romania a gestionat proiecte de mare amploare privind instruirea partenerilor Microsoft din Romania pentru noile tehnologii Windows Server 2008 si SBS 2003.
Cui se adreseaza?

The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.

EDSTs are experienced IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of PC desktops, installing and testing line-of-business applications on end-user computers, and physically making changes to user desktops or re-images as required.

EDSTs have used previous versions of Microsoft Windows desktop operating systems and may have experience with Microsoft Windows Server operating systems. Their job requires them to keep their skills and knowledge current with new versions and updates of technology as defined by the business environment. They use EMS/PowerShell scripts for routine tasks and bulk operations. They conduct most server management tasks remotely by using Terminal Server or other administration tools installed on their local workstations.

Adresa / Locatie desfasurare curs
Str. Dr. Raureanu, Nr. 1, Et. 1, Sector 5 (Pe Calea Victoriei, vis a vis de Muzeul National de Istorie)