Certified Manager of Quality/Organizational Excellence

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  Curs on-line
  27 ore
Predare in limba: Engleza
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Leadership
Credit NASBA: 1.5

Team Dynamics
Credit NASBA: 2

Developing and Deploying Strategic Plans
Credit NASBA: 2

Managerial Skills and Abilities
Credit NASBA: 3.5

Communication Skills and Project Management
Credit NASBA: 1.5

Quality Systems, Models, and Theories
Credit NASBA: 2

Problem-Solving and Process Management Tools
Credit NASBA: 3.5

Measurement: Assessment and Metrics
Credit NASBA: 2

Customer-Focused Management
Credit NASBA: 2.5

Supply Chain Management
Credit NASBA: 1.5

Training and Development
Credit NASBA: 2

Structura cursului

Leadership

  • recognize key concepts of organizational design in practice

 

  • match the organizational structures to descriptions

 

  • recognize how culture can be exhibited in an organization

 

  • match the five steps on Juran's road to total quality management with descriptions

 

  • identify requirements for quality managers in leadership roles

 

  • match leadership styles to the appropriate follower readiness levels

 

  • recognize examples of management functions

 

  • recognize competencies required by managers

 

  • identify the techniques used by individuals acting as change agents

 

  • recognize how to overcome common organizational roadblocks to change

 

  • match theories of motivation and influence to their key concepts

 

  • recognize methods used to resolve conflict

 

  • identify techniques for empowering individuals and teams

 

 

 

Team Dynamics

  • recognize when to use different types of teams

 

  • identify descriptions of the classic phases of team development

 

  • recognize basic team-building activities

 

  • distinguish among typical team roles in a scenario

 

  • recognize techniques for handling group dynamics

 

  • recognize methods used to evaluate teams

 

  • distinguish between intrinsic and extrinsic rewards

 

 

 

Developing and Deploying Strategic Plans

  • identify the characteristics of a traditional strategic planning approach

 

  • recognize examples of the steps in the Hoshin planning model

 

  • identify what scenario planning is used for

 

  • identify descriptions of tools used to measure success against strategic goals

 

  • recognize questions that should be asked at the various stages of SWOT analysis

 

  • identify Porter's five forces that drive industry profitability

 

  • identify some of the strategic implications of technology

 

  • identify legal and regulatory factors affecting organizations

 

  • sequence the steps in a stakeholder analysis framework

 

  • recognize internal capability factors that should be considered in strategic planning

 

  • recognize the elements of an effective action plan

 

  • identify the characteristics of tactics

 

  • recognize examples of the main activities involved in successful resource allocation

 

  • match each method of measuring performance to a description

 

  • match key quality concepts to examples

 

 

 

Managerial Skills and Abilities

  • match the basic principles of management to examples

 

  • match management theories to their descriptions

 

  • recognize the factors that influence management style

 

  • match management styles to examples

 

  • match tools used by managers to their descriptions

 

  • identify the advantages and caveats of systems thinking

 

  • recognize HR management activities used in staffing

 

  • recognize examples of professional development and recognition techniques

 

  • distinguish between basic types of financial statements

 

  • match the basic types of budgets to their descriptions

 

  • match examples to the tools and techniques used for assessing and managing risks in an organization

 

  • match the tactics used to assess the probability and impact of loss to their examples

 

  • match areas of knowledge management in an organization to their descriptions

 

  • identify typical organizational barriers to implementing knowledge management techniques

 

 

 

Communication Skills and Project Management

  • recognize interpersonal skills and techniques that the effective communicator may use

 

  • identify the types of nonverbal communication that help you win the trust of others

 

  • identify barriers to effective communication

 

  • recognize how to overcome barriers to communication in a global environment

 

  • recognize appropriate communication technology formats used to deliver different kinds of messages

 

  • prioritize a project using benefit-cost analysis formulas

 

  • identify why the work breakdown structure (WBS) is the most important element of project planning

 

  • identify the advantages and disadvantages of using Gantt charts

 

  • distinguish between the critical path method (CPM) and the program evaluation and review technique (PERT)

 

  • recognize examples of critical performance measures of an ongoing project

 

  • sequence examples of the steps involved in the management of risk

 

  • match the major project management documents with descriptions

 

 

 

Quality Systems, Models, and Theories

  • sequence the succession of activities involved in developing a quality mission

 

  • identify what a quality plan should define

 

  • recognize examples of the roles involved in deploying a quality plan

 

  • recognize examples of metrics supported by the balanced scorecard

 

  • recognize examples of tools managers can use to review the effectiveness of their quality systems

 

  • identify the MBNQA criteria categories for performance excellence

 

  • match ISO 9000 series quality principles to examples

 

  • identify the benefits of ISO 9001 registration and implementation

 

  • identify the key elements required for effective TQM

 

  • identify the characteristics of kaizen

 

  • recognize examples of the steps involved in the benchmarking process

 

  • identify what is emphasized in the Six Sigma methodology

 

  • match quality theorists to their quality philosophies

 

 

 

Problem-Solving and Process Management Tools

  • match various quality tools with their descriptions

 

  • identify key concepts about basic management and planning tools

 

  • match various process management tools with their descriptions

 

  • identify innovation and creativity tools used for solving quality and process problems

 

  • recognize examples of quality costs in a given scenario

 

  • identify how process goals are established and monitored and measured

 

  • sequence the steps in process mapping

 

  • match process documentation tools with their descriptions

 

  • match Lean techniques for waste reduction, quality, and process flow to descriptions

 

  • identify the principles of Goldratt's Theory of Constraints

 

 

 

Measurement: Assessment and Metrics

  • match the three levels in the GQM measurement model to examples

 

  • identify reasons for not using sampling to acquire data

 

  • match the sampling types to the situations in which they should be used

 

  • match key concepts of statistical analysis to descriptions

 

  • match the three methods used to estimate reliability to their descriptions

 

  • match the four main components of validity to their descriptions

 

  • recognize situations when it is appropriate to use long-range or short-range trend analysis

 

  • distinguish between common and special causes in variation

 

  • identify key concepts involved in dealing with common cause and special cause variation

 

  • recognize the capability of a process in terms of Cp and Cpk indices

 

  • differentiate between subjective and objective measures

 

  • recognize what's involved in analyzing and using survey results

 

 

 

Customer-Focused Management

  • identify key concepts in the customer-supplier value chain

 

  • identify a definition of quality level agreement (QLA)

 

  • identify ways to energize internal customers

 

  • sequence the steps in a process for working with external customers

 

  • recognize examples of segmentation variables

 

  • identify best practices in customer identification and segmentation

 

  • identify the advantages and disadvantages of using surveys, interviews, and focus groups to capture the voice of the customer

 

  • identify the steps involved in the QFD approach to capturing and translating customer requirements

 

  • identify the characteristics of an effective complaint-handling system

 

  • identify the steps involved in customer value analysis

 

  • identify steps for improving customers' perceptions of quality customer service

 

  • recognize examples of the core principles of good customer service

 

  • identify how to manage multiple customers

 

  • identify the ways of dealing with conflicting customer requirements and demands

 

 

 

Supply Chain Management

  • identify examples of the actions involved in selecting suppliers

 

  • recognize examples of rating categories commonly used to assess suppliers

 

  • identify procedures for dealing with supplier communications

 

  • identify how to ensure supplier compliance with organizational requirements

 

  • match common measures of supplier performance with their associated metrics

 

  • identify common measures of supplier performance

 

  • identify factors involved in assessing the frequency of measuring supplier performance

 

  • identify the objectives of supplier audits

 

  • sequence steps in the evaluation of a corrective action plan for a supplier

 

  • sequence the steps in the supplier certification process

 

  • recognize the key concepts involved in process reviews and performance evaluations

 

  • sequence steps in developing customer-supplier partnerships and alliances

 

  • recognize the key concepts of ship-to-stock and just-in-time programs

 

 

 

Training and Development

  • recognize problems that may arise in the absence of top-level management support of quality training

 

  • identify the elements of an effective training plan

 

  • recognize the benefits of training needs analysis

 

  • recognize the phases and progression of a needs analysis

 

  • match each phase in the ADDIE model with an example

 

  • identify the characteristics of the adult learner

 

  • identify where differences need to be accommodated in the workforce when delivering training

 

  • recognize when to use traditional methods of delivering training

 

  • recognize when to use technology-based, blended learning, or on-the-job methods of training

 

  • match Kirkpatrick's four levels of evaluation to descriptions

 

  • determine whether a training effort was a good return on investment

 

 

 

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