Six Sigma Green Belt: Define

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Processes and Customer Analysis in Six Sigma Projects
Credit NASBA: 3

Basics of Six Sigma Projects and Teams
Credit NASBA: 3.5

Tools for Planning and Managing Six Sigma Project Opportunities
Credit NASBA: 2.5

Using Six Sigma Analysis Tools and Metrics for Project Decisions
Credit NASBA: 2

Structura cursului

Processes and Customer Analysis in Six Sigma Projects

  • identify the key components of a typical organization's core process

 

  • interpret a project stakeholder worksheet to determine the appropriate actions to take

 

  • identify the characteristics of stakeholders and owners

 

  • identify the internal and external customers for a given project

 

  • identify the most appropriate research tools to collect customer data in various situations

 

  • recognize how number-driven customer data analysis tools are used

 

  • recognize how idea-driven customer data analysis tools are used

 

  • identify how different need-level examples are represented on a Kano analysis diagram

 

  • sequence the steps involved in creating a CTQ tree

 

  • evaluate different areas of a House of Quality matrix

 

  • identify the steps involved in creating a House of Quality matrix

 

 

 

Basics of Six Sigma Projects and Teams

  • match elements of a project charter for a Six Sigma project to examples of the information they contain

 

  • identify the characteristics of tools used to develop Six Sigma project scope

 

  • match the metrics types to their definitions

 

  • sequence the steps for creating a Pareto chart

 

  • identify correct interpretations of a Gantt chart

 

  • identify the critical path for an activity network diagram

 

  • identify and apply the PERT formula for calculating expected time

 

  • identify the characteristics of key documentation categories

 

  • identify key characteristics associated with risk analysis

 

  • identify the activities associated with project closure

 

  • identify the teams typically used on projects

 

  • identify descriptions of key team roles

 

  • identify true statements about the roles of key players in Six Sigma deployments

 

  • identify the group behaviors characteristic of the key stages of team evolution

 

  • identify solutions for resolving common team problems

 

  • identify characteristics of key team tools used in Six Sigma projects

 

  • identify situations best suited to different communication tools

 

 

 

Tools for Planning and Managing Six Sigma Project Opportunities

  • recognize the use of best practices for creating an affinity diagram

 

  • sequence the examples of steps for creating a matrix diagram

 

  • identify areas for improvement in a given tree diagram

 

  • interpret a prioritization matrix

 

  • interpret an interrelationship digraph

 

  • identify the critical path for an activity network diagram

 

  • interpret a process decision program chart

 

 

 

Using Six Sigma Analysis Tools and Metrics for Project Decisions

  • calculate defects per unit (DPU)

 

  • use the formulas for calculating rolled throughput yield (RTY)

 

  • calculate first time yield (FTY)

 

  • calculate defects per million opportunities (DPMO)

 

  • identify correct formulas for Cp and Cpk based on given data

 

  • match types of cost of poor quality (COPQ) to their examples

 

  • sequence the key steps in the failure modes and effects analysis (FMEA)

 

  • calculate and analyze risk priority numbers (RPNs)

 

  • calculate the percentage reduction in RPN

 

 

 

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