Omul este considerat ca "unitate bio-psiho-sociala, ca purtator al functiilor epistemice, pragmatice si axiologice". In sens restrictiv, psihologia considera personalitatea ca "un macrosistem al invariantilor informali si operationali ce se exprima constant in conduita si sunt definitorii pentru un anumit subiect".(cf. Paul Popescu Neveanu, Dictionar de psihologie) Psihologia manageriala studiaza insa personalitatea managerului (conducatorului) din perspectiva realizarii functiilor sale, deoarece realizarea performanta a activitatii manageriale presupune implicarea sistemului psihic, in mod profund si de aceea psihologia manageriala constituie o latura aparte, relativ noua a psihologiei.

Sub raport conexional, psihologia manageriala are in vedere relatiile dintre manager si colaboratori, se intereseaza de optimizarea lor intr-un mod silentios cu minimum de efecte tensionale si conflictuale si maximum de productivitate si satisfactie.


CUPRINS


CAPITOLUL 1
Notiuni de psihologie manageriala si sociologie organizationala
1.1  Personalitatea manageriala                                                             p.  1  
1.1.1.   Definire                                                                                p.  1
1.1.2.   Efectul benefic al unor factor comportamentali manageriali     p.  2
1.1.3.   Managerul si conditiile actionale                                            p.  3
1.2  Activitatea manageriala                                                                  p.  5
1.2.1 Definitia si caracterizare                                                         p.  5
1.2.1.1 Definire                                                                         p.  5
1.2.1.2 Caracterizarea generala a activitatii manageriale               p.  5
     1.2.2 Stiluri de conducere si eficienta lor productiv umana               p.  7
          1.2.2.1 Stiluri de conducere                                                       p.  7
          1.2.2.2 Eficienta productiva si umana a stilurilor de conducere    p. 11
1.3  Caracterul, temperamentul si atitudinile manageriale                        p. 13
1.3.1      Caracterul si trasaturile de caracter                                        p. 13
1.3.2      temperamentul si manifestarea                                             p. 16
1.3.3      Aptitudini manageriale                                                 p. 21
1.4 Spatiul social si structura organizatorica                                         p. 22
     1.4.1 Spatiul social                                                                         p. 22
     1.4.2 Structura organizatorica                                                         p. 24
1.5 Elemente de influenta asupra MRV din organizatie                          p. 26
     1.5.1 Cultura organizationala si climatul organizational            p. 26
     1.5.2 Stilul de conducere                                                                p. 28
     1.5.3 Motivarea                                                                              p. 29
Bibliografie                                                                                         p. 31
 
 

CAPITOLUL 2
          Cultura organizationala
2.1 Ce este cultura organizationala                                                       p. 32
2.1.1 Definire si consideratii generale                                              p. 32
2.1.2 Intelegerea si respectarea culturii                                            p. 36 
2.1.3  Valorile culturale specifice individului si organizatiile              p. 38
2.1.3.1 Valorile culturale specifice individului                    p. 38
2.1.3.2 Valorile culturale specifice organizatiei                            p. 40
     2.1.4  Subculturile                                                                          p. 42
2.2 Dimensiunile culturale si organizatia. Sinergia culturala                    p. 44
     2.2.1 Cultura si comportamentul in munca                                      p. 44
     2.2.2 Diferentele culturale si dimensiunile lor                                    p. 46
     2.2.3 Cultura organizationala si cultura nationala                     p. 49
     2.2.4 Invizibilitatea culturii                                                              p. 50
     2.2.5 Diversitatea culturala  - probleme si avantaje                           p. 53
     2.2.6 Sinergia culturala                                                                   p. 55
2.3 Cultura organizationala in Romania                                                p. 59
     2.3.1 Spatiul cultural romanesc                                                       p. 59 
     2.3.2 Caracteristici ale culturii organizationale in Romania                p. 62
     2.3.3 transformarea organizatiilor romanesti                                   p. 67
Bibliografie                                                                                         p.70

CAPITOLUL 3
     Managementul resurselor umane
3.1 Continutul actual si obiectivele MRU                                             p. 71
3.2 Gestiunea resurselor umane                                                           p. 76
     3.2.1  Proiectarea posturilor si previziunea personalului          p. 76 
          3.2.1.1 Proiectarea posturilor                                                     p. 76
          3.2.1.2 Gestiunea previzionala a personalului                     p. 78
     3.2.2 Incadrarea personalului si dezvoltarea carierei                         p. 80
          3.2.2.1 Recrutarea si selectia personalului                                   p. 80
          3.2.2.2 Angajarea si integrarea profesionala                                p. 83
          3.2.2.3 Cariera personalului                                                       p. 84
     3.2.3 Recompensele personalului                                                    p. 85
          3.2.3.1 Structura, dimensiunile si functiile recompenselor            p. 85
          3.2.3.2 Factorii care influenteaza marimea recompenselor            p. 89
          3.2.3.3 Politica salariilor                                                            p. 90
3.3 Utilizarea superioara a resurselor umane                                         p. 93
     3.3.1 Oamenii de conceptie si monogenii                                        p. 93
3.3.2 Comunicarea in MRU                                                           p. 96
3.3.2.1                    Comunicarea interpersonala si organizationala         p. 96
3.3.2.2                    Bariere si cai de crestere a eficientei in comunicare  p. 98
     3.3.3 Creativitatea. Rol, factori de influenta, conditii de desfasurare  p.100
          3.3.3.1 Rolul si factorii care influenteaza creativitatea                  p.100
          3.3.3.2 Conditiile de desfasurare a unei activitati creative             p.102
     3.3.4 Cercul de calitate – scop si tendinte                                       p.103
3.4 tendinte in MRU                                                                          p.104
Bibliografie                                                                                         p.107
 

CAPITOLUL 4
     Program de identificare si evaluare a culturii organizationale la firma "SARA – VOIAJ" SRL
 
4.1 Generalitati                                                                                   p.108
4.2 Studiu de caz: Cultura organizationala la agentia de turism               "SARA – VOIAJ" SRL                              p.109
     4.2.1 Sumarul datelor colectate                                                       p.111
     4.2.2 Identificarea culturii organizationale                               p.116
     4.2.3 Analiza S.W.O.t. a culturii organizatioanle in perspectiva
          generarii unei schimbari culturale semnificative                            p.118
     4.2.4 Concluzii si recomandari                                                        p.120
Bibliografie                                                                                         p.124