Customer Service Advisor with English

Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company - with over 100,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world’s largest providers of Consulting, Outsourcing and Technology Services.

For the Iasi, Romania Office, Capgemini Information Technology Outsourcing is currently seeking candidates for the position of:

CUSTOMER SERVICE ADVISOR
English

POSITION PURPOSE AND SCOPE OF WORK:
• Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact;
• Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages;
• Proactive flagging incidents where no knowledge solution was found;
• Meeting or exceeding the level of Service when responding to all incoming incidents;
• Accurate and timely hand off to other resolving teams.

Personal Qualities:
 Excellent English language skills both verbal and written.
 Professional telephone manner.
 Basic experience in Windows NT/2000/XP, MS Office, MS based applications.
 Basic technical support experience an advantage but not necessary.
 Nice to have basic knowledge of MAC OS X, SAP and Windows 7.
 Flexible, well-motivated team player, ability to work under pressure.

Educational Requirements:
• University level preferred.

We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.

Work pattern: we will confirm the working hours before the hiring process.

All documents must be submitted in English to recruitment.iasi.ro@capgemini.com

Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company—with over 90,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world’s largest providers of Consulting, Outsourcing and Technology Services.